Privacy Policy

EFFECTIVE DATE: September 24, 2018

1. Introduction 

1.1 We are committed to safeguarding the privacy of our website visitors and respecting their right to data privacy. As such, this Privacy Policy (“Privacy Policy”) applies to information we collect or use on websites and mobile applications, products, features, services, or any portion thereof (collectively, the “Service”), owned or controlled by Polaris Mobility, Inc., or its affiliated companies, which are entities that control, are controlled by or are under common control with us (“Affiliates”) (collectively, “Polaris” or “we” or “our” or “us”). This Privacy Policy applies to personal customer information obtained by us through (the “Site” or “website”). Affiliates of us operate a large number of websites, mobile applications and other services associated with our various businesses, brands and products. Each of these properties and services you may choose to visit has Privacy Policies that may differ from this Privacy Policy due to the nature of those properties and services. A list of our affiliates and their properties are listed in section 14 of this Privacy Policy.

1.2 Terms of Service. This Privacy Policy and our Terms of Service (the “Terms of Service”), which is incorporated herein by reference, are an agreement (collectively, this “Agreement”) between you (“You” or “your” or “you”), a user of the Service, and us. By using our website you acknowledge and agree to this policy, and consent to our use of cookies in accordance with the terms of this Agreement.

2. Information We Collect

2.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website including your Internet Protocol (IP) address, geographical location, browser type and version, devise characteristics, operating system, language preferences, referral source, and information on action taken on the Site, such as; length of visit, page views and website navigation paths;

(b) information that you provide to us when registering with our website including your email address;

(c) information that you provide or that is collected by and from Facebook, Twitter, Instagram or other social-media properties, whether existing now or in the future,  when completing your profile on our website including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details, employment details and other personal data or information;

(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters or text message alerts, or participate in one of our online forums or communities including your name, postal address, email address, telephone and/or mobile numbers;

(e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use;

(f) information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website including your name, address, telephone number, email address, fax number, and credit card details;

(g) information that you publicly post on the Site or via links to social media networks, forums, blogs, message boards, chat rooms or similar functionality is public information that we, or others, may share or use in accordance with the law;

(h) information contained in or relating to any communication with us or our third-party service providers for customer support or other communications, including, without limitation, records and copies of correspondence and responses to surveys for research purposes;

(j) Information from and about the devices you use to access our services, including attributes such as the operating system, hardware version, device settings, file and software names, types, battery and signal strength, device identifiers, device locations, specific geographic locations (such as GPS, Bluetooth, WiFi signals), connection information such as the name of your mobile operator or ISP, browser type, language, time zone, mobile phone number and IP address.

(k) In connection with your visit or use of the Service, we may automatically collect information about our users, such as the numbers and frequency of users and their characteristics and information about similar groups of users, certain age groups or users that live in a particular geographical area. This data is only used in the aggregate as a statistical measure and not in a manner that would identify you personally. Aggregate information generally is collected through the use of cookies and beacons;

(l) When you access or use the Service, or any portion thereof, we may collect physical location information that is sufficiently precise to allow us to locate a specific person or device (“Location Information”). We only collect Location Information with your permission (e.g., such as when you agree to provide it to us after you initially access or use the Service). We may use Location Information to provide you with content and services that are relevant to a particular location, such as advertising, search results, and directions;

(m) The Service may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts and address book information; and

(n) any other personal information that you choose to send to us.

2.2 We may collect, store and use information obtained by automated means through the Site such as, cookies, web beacons, web server logs, JavaScript and similar technologies, including technologies designed to obtain information regarding your use of the Site:

(a) “Cookies” are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in the Service are visited and by how many people. Our cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or your screen name or e-mail address. The “Help” portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. We recommend that you leave the cookies activated because cookies allow you to use many features of the Service. For more information please refer to Section 5.2 of the Privacy Policy.

(b) “Web Beacons,” also known as Internet tags, pixel tags, single-pixel GIFS or clear GIFs, link web pages to web servers and their cookies. Web Beacons can be embedded in web pages, videos, or emails, to collect certain types of information from your browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you viewed the content, the IP address of your computer, and the Uniform Resource Locator (URL ) of the web page from which the content was viewed.

(c) Web Server Logs,” including browser types, Internet service providers (ISPs), referring/exit pages, platform types, date/time stamps, number of clicks, and IP addresses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet, which web servers use to identify where to send the information your computer requests. We may use IP addresses for a number of purposes, such as system administration, to report aggregate information to our business partners, or to audit the use of our Services.

(d) “Local Shared Objects,” sometimes known as Flash cookies, may be used to store your preferences or display content based upon what you have viewed on various websites to personalize your visit.

(e) “Ad IDs and Other In-App Tracking Methods.  There are a variety of tracking technologies that may be included in mobile applications, and these are not browser-based like cookies and cannot be controlled by browser settings. Some use device identifiers, or other identifiers such as “Ad IDs” to associate app user activity to a particular app.

(f) Google Analytics and DoubleClick. We use Google Analytics (“Google Analytics”), a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies.” The information generated by the cookies about your use of the Service (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Service, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this, you may not be able to use the full functionality of the Service. More information about how you can opt-out is in Section 5 (Your Rights) below. By using the Service, you consent to the processing of data about you by Google in the manner and for the purposes set out above. We also use the services like Google DoubleClick in conjunction with Google AdSense on our service.  To disable this cookie, visit Google’s webpage on the subject for further instructions:

2.3 At some Services, you may also be able to submit information about other people. Before you disclose to us the personal information of another person, you must obtain that person’s consent, and you hereby represent that you have obtained such consent from such person, to both the disclosure and the processing of that personal information in accordance with this Policy.

3. How We Use Your Information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this Policy or on the relevant pages of the Site.

3.2 We may use your personal information to:

(a) To provide, operate, maintain, improve, and promote the Service, and any other information, products or services that you request from us;

(b) To enable you to access and use the Service, including uploading, downloading, collaborating and sharing content, photos, images, videos and information, with other users or third parties;

(c) To process, verify, and complete transactions, and send you related information, including purchase confirmations and invoices, to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing, collection and enforcement, and to build a user database;

(d) To send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; sending you technical notices, updates, security alerts, and support and administrative messages; and, when we have location information, we use it to tailor our Service for you and others.

(e) To send promotional communications, such as providing you with information about services, features, newsletters, offers, promotions, contests, events and sending updates;

(f) To monitor and analyze trends, usage, and activities in connection with the Service and for marketing, advertising, administrative, analytical, research, optimization, and other purposes. For example, we may use statistical analyses of usage data in order to measure interest in the various areas of the Service, for development purposes and to inform advertisers and partners in aggregate and anonymous terms about consumers who click on their advertising or other messages. IP addresses are also used for systems administration and troubleshooting purposes.

(h) To investigate and prevent fraudulent transactions, unauthorized access to the Service, and other illegal activities;

(i) To personalize the Service’s content, features or advertisements;

(j) deal with inquires and complaints made by or about you relating to the Site;

(k) verify compliance with the terms and conditions governing the use of the Site; and

(l) comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies.

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us, and by submitting such information to us, you hereby grant us a worldwide, revocable, sublicensable and royalty-free license to use such personal information for our business purposes.

4. Disclosing Personal Information

4.1. Service Providers. We engage service providers to perform functions and provide services to us. We may share your private personal information with such service providers subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions.

4.2. Payment Processors. We share your payment information with payment services providers to:

(a) Process payments;

(b) Prevent, detect and investigate fraud or other prohibited activities;

(c) Facilitate dispute resolution such as chargebacks or refunds;

(d) For other purposes associated with the acceptance of credit or debit cards. We may share your credit or debit card number with payment services providers or card networks to monitor card transactions at participating merchants and track redemption activity for the purposes of providing card-linked services.

4.3. Authorized Personnel. Our employees, agents, consultants, contractors, or other authorized personnel, including those of our contractors, service providers, subsidiaries and affiliates, may have access to user information as necessary in the normal course of our business.

4.4. Business Transfers. In some cases, we may choose to buy or sell assets, or have engaged in discussions with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about our Service users is among the assets transferred. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if the Service or Homeflix, or substantially all of its assets, were acquired, liquidated, or dissolved, user information would be one of the assets that is transferred.

4.5. Government, Law Enforcement or Third Parties. We may disclose any information, including, without limitation, Personal Information that we deem necessary, in our sole discretion and without your prior permission, to comply with any applicable law, regulation, legal process or governmental request. We also may exchange information, including, without limitation, Personal Information, with other companies and organizations to protect the rights, property, or safety of Homeflix and its affiliates, personnel, users, third parties, or others. We reserve the right to disclose a user’s Personal Information if we believe, in good faith, that the user is in violation of the Terms of Service, even without a subpoena, warrant or other court order.

4.6. Social Media Networks. We may include applications or widgets from social media networks that allow interaction or content sharing by their users. These widgets, such as a Facebook “Share” or “Like” button, are visible to you on the web page you visit. Integration between the Service and social media networks such as Facebook, Twitter and others may allow social media networks in which you participate to collect information about you, even when you do not explicitly activate the network’s application or widget. Please visit the applicable social media network’s privacy policy to better understand their data collection practices and choices they make available to you. The privacy policy of the social media network controls the collection, use and disclosure of all personal information transmitted to that network.

4.7. HIPPA Compliance. Polaris agrees that it will comply in all respects with all requirements of the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191 (“HIPAA”) in connection with User’s purchase and use of the Services. It is specifically agreed that Polaris shall only be responsible for privacy and other HIPPA requirements arising from User’s activities and Polaris shall not be responsible hereunder for privacy or any other HIPPA requirements of any third party. Polaris agrees not to disclose or use any protected health information or other confidential information that is part of the Services or is received by or disclosed to Polaris in connection with the Services, except in compliance with HIPAA and any rules, regulations and laws promulgated under or in connection with HIPAA. User agrees to defend, indemnify and hold Polaris and each of its’ affiliates and agents (a “Polaris Indemnified Party”), harmless from and against any and all costs, expenses, damages, claims, causes of action, and liabilities arising from or related to any failure of User to comply with its obligations hereunder.

5. Your Rights.

5.1 We will provide you with an opportunity to exercise certain controls and choices regarding our collection, use and sharing of your information through Opt-out options.

5.2 You may Opt-out of Our services through an unsubscribe link on our email communications or by contacting us.

5.3 Our website uses cookies.

(a) A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

(b) Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

(c) Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  Most browsers allow you to refuse to accept cookies; for example:

(i) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy” and then “Advanced;”

(ii) in Firefox (version 44) you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites;” and

(iii) in Chrome (version 48), you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings” and “Content settings,” and then selecting “Block sites from setting any data” under the “Cookies” heading.

(d) Blocking all cookies will have a negative impact upon the usability of many websites.

(e) If you block cookies, you will not be able to use all the features on the Site.

(f) You can delete cookies already stored on your computer; for example:

(i) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at - ie=ie-11);

(ii) in Firefox (version 44), you can delete cookies by clicking “Tools,” “Options” and “Privacy,” then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies,” and then clicking “Remove All Cookies;” and

(iii) in Chrome (version 48), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings” and “Clear browsing data,” and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data.”

(g) Deleting cookies will have a negative impact on the usability of many websites.

5.4 Our Site includes hyperlinks to, and details of, third party websites.

(a) We have no control over and are not responsible for, the privacy policies and practices of unaffiliated third parties.

6. Notice to California Residents: If you are a California resident, you may have certain additional rights.  

6.1 California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. California Business and Professions Code Section 22581 permits registered users who are minors to request and obtain deletion of certain posted content. To make any such requests, please email us at [email protected] or contact us at the address below.

6.2 California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how we respond to “Do Not Track” browser settings. We do not currently take action to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created. 

7. Children Under Age of 13

7.1 The Service is not intended for children or directed at any individual under 13 years of Age. We do not knowingly collect or knowingly solicit any information from anyone under the age of 13 or knowingly allow people under the age of 13 to register for the Service. In the event that we learn that we have collected personal information, as defined by the Children’s Online Privacy Protection Act ("COPPA"), of a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at [email protected].

8. Retaining personal information

8.1 This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

8.2 Personal information that we process for any purpose or purposes may be maintained.

8.3 Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

9. Security Of Personal Information

9.1 We will take reasonable administrative, technical, organizational and physical precautions to safeguard against the loss, misuse or alteration of your personal information. These safeguards vary based on the sensitivity of the information that we collect and store. For example, when processing sensitive personal data (such as data about ethnic or racial origin, political opinions/union membership, data concerning health, sex life or sexual orientation, genetic data, or biometric data) or data that reveals sensitive personal data, especially when using data profiling extra safeguards will be added.

9.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

9.3 We will notify consumers and regulatory authorities in case of breach without undue delay.

9.4 You acknowledge that the transmission of information over the Internet is inherently insecure, and any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide. Although we take appropriate measures to safeguard against unauthorized disclosures of Information, we cannot assure you that Information will never be disclosed, altered or destroyed in a manner that is inconsistent with this Privacy Policy.

9.5 You acknowledge that the safety and security of your information also depends on you. You are responsible for keeping the password you use for accessing the Site confidential; we will not ask you for your password (except when you log in to our website).

10. Amendments

10.1 This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices by publishing a new version on our website.

10.2      Changes to this Privacy Notice will become effective when the revised version is posted. You should check this page occasionally to ensure you are happy with any changes to this Policy.

10.3 We may notify you of changes to this policy by email or through the private messaging system on the Site.

11. Accessing And Correcting Your Information

11.1 If you have an account, you can help ensure that your contact information and preferences are accurate, complete, and up to date by logging into your account or by emailing us at [email protected]. For other personal information we hold, we will provide you with access for any purpose including requesting that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes.

11.2 We may request certain personal information for the purposes of verifying the identity of the individual seeking access to his/her personal information records.

11.3 We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law

12. Users From Other Jurisdictions

12.1 The Service is controlled and operated by us from the United States. If you are not a resident of the United States or you are located outside the United States and choose to use the Service or provide information to us, please note that we will transfer the information, including Personal Information, to the United States and process it there.

12.2 We do not represent or warrant that the Service, or any portion thereof, are appropriate or available for use in any particular jurisdiction. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America.

12.3 Those who choose to access the Service do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations, and are subject to United States export controls in connection with your use of the Service and are responsible for any violations of such controls, including, without limitation, any United States embargoes or other federal rules and regulations restricting exports.

12.4 We may limit the availability of the Service, in whole or in part, to any person, geographic area or jurisdiction that we choose, at any time and in our sole discretion.

12.5 Personal information that you publish on the Site or submit for publication on our website may be available, via the Internet, around the world. We cannot prevent the use or misuse of such information by others.

12.6 You expressly agree to the transfers of personal information described in this Section.

13. Our Contact

13.1 If you have any questions, feedback or to report a violation regarding the Privacy Policy, you may email us at [email protected].

14. List of Our Affiliates and Related Properties

14.1. Below is a representative list of some of our affiliated properties and Related Properties that currently may have access to personal information collected from Users on our Services as set forth in this Privacy Policy. We may update this list from time-to-time, so please check back periodically to keep up-to-date.


  1. Driver Application

  2. Dispatch Portal